Patient Policies
At Regal Health Center, we are committed to providing exceptional care while upholding the rights and responsibilities of our patients.
Our policies are designed in accordance with Manitoba's healthcare regulations to ensure a safe, respectful, and transparent environment for all.
Patient Rights
As a patient at Regal Health Center, you have the right to:
High-Quality Care: Receive up-to-date medical care from competent and trusted healthcare professionals.
Respect and Dignity: Be treated with respect, honesty, and integrity by all staff and volunteers.
Privacy and Confidentiality: Have your personal health information protected in compliance with The Personal Health Information Act (PHIA) of Manitoba. wrha.mb.ca
Informed Consent: Obtain complete and current information about your diagnosis, treatment options, and prognosis in a manner you can understand, enabling you to make informed decisions about your care.
Participation in Care: Actively engage in decisions regarding your treatment plan and care.
Access to Health Information: Examine and receive a copy of your personal health information, and request corrections if necessary. wrha.mb.ca
Support Services: Access support for your spiritual, religious, or philosophical beliefs, and receive assistance from patient advocates when needed.
Express Concerns: Voice any concerns or complaints about your care without fear of retribution, and receive a timely response.
Patient Responsibilities
To ensure the best possible care, patients are encouraged to:
Provide Accurate Information: Share complete and correct details about your health history and current condition.
Communicate Openly: Ask questions when information is unclear and express any concerns you may have.
Follow Agreed-Upon Treatment Plans: Adhere to the treatment plans developed in collaboration with your healthcare team.
Attend Appointments: Keep scheduled appointments or notify the clinic in advance if you are unable to attend.
Respect Others: Treat fellow patients, healthcare providers, and staff with dignity and respect.
Inform About External Treatments: Notify your healthcare team about any traditional medicines, herbal products, or other supplements you are using to ensure coordinated and safe care.
Confidentiality & Privacy
Your personal health information is handled with the utmost confidentiality. We adhere to PHIA guidelines to ensure your information is protected against unauthorized access, use, or disclosure.
You have the right to access your health records and request corrections as needed. wrha.mb.ca
Informed Consent
Before initiating any treatment or procedure, we will provide you with all necessary information, including potential benefits, risks, and alternatives.
This ensures you can make informed decisions about your healthcare. You have the right to consent to or refuse any proposed treatment.
Access to Personal Health Information
You may request to view or obtain a copy of your personal health information at any time.
Requests will be addressed promptly, in accordance with Manitoba's healthcare regulations.
Patient Advocacy
We support your right to have a patient advocate present during your care. An advocate can assist in understanding medical information, making decisions, and communicating your preferences.
If you require assistance in appointing an advocate, please inform our staff.
Reporting Concerns
If you have any concerns about your care or believe there has been a breach of your rights, we encourage you to speak with your healthcare provider or contact us.
We are committed to addressing all concerns promptly and thoroughly.